A repair shop is a place where you have to keep track of several processes. There are appointments, inventory, repair job tracking, employee management, etc. Nevertheless, organizing all these operations on your own through manual procedures can be time-consuming and prone to errors.
Therefore, you need to equip your shop with work order management software. Below, we will let you know how this automation tool helps you streamline the ongoing processes at your shop. So, you can spend more time growing your business rather than managing everything.
1. Repair Job Tracking
Tacking repair jobs have remained a challenge for repair shop owners for years. It happens to you most of the time as well. Customers keep asking when they can revisit to pick up their devices. Mostly, you are unavailable to respond to them, causing restlessness among customers.
However, using repair order software, you don’t have to keep your clients waiting. Whenever a customer hands over their smartphone, computer, or other electronic device, you can create a ticket against their gadget. You can then assign that repair job to any of your trusted technicians.
This way, when a user asks for the repair status of their device, you can let them know. Therefore, they would know when to revisit your shop and get their electronic item. Along with that, work order system automates workflows and helps you modernize repair management.
2. Point of Sale
As a repair lab owner, you can streamline repairs with work order management software. Whether you need to generate invoices, receive payments, or sell repair accessories, you can do it all with the POS feature. It allows you to manage all the necessary operations with just a click of a button.
- Self-check-ins: Reduce errors by collecting customer information before they come to the counter.
- CRM: With the POS feature, you can collect customer contact details (emails and phone numbers) to quickly pull up their information.
- Quotations: You can send estimates to the clients and convert estimates to invoices to get payments.
- Refunds: Seamlessly process refunds if someone is not happy with the repair job.
- Store Credits: Encourage customers to buy from your shop again.
- Easy Payments: You can send a payment link to your customers and collect contactless payments using RFID.
3. Inventory Management
Have you ever faced a stock shortage before repairs at your store? Surely, you have come across such a situation. You are about to begin fixing a smartphone or computer but don’t have the repair part in the inventory. It happens because you don’t keep track of inventory at your repair shop. Or, if you do, you prefer using manual methods and procedures like paperwork, registers, etc.
This is where work order management software comes into play. It helps you streamline inventory like never before. The system notifies you whenever you are getting low on stock. Thus, you won’t have to lose any chances of making sales due to a shortage of inventory.
Moreover, this system allows you to connect with vendors, and suppliers. So you don’t have to look for their contact details again and again. This can save a lot of your time and hassle.
4. Marketing
As a repair business owner, you want to increase sales at your shop. Nevertheless, it won’t be possible without effective marketing. In this regard, the work order system can really help you.
You may wonder how does work order management software help repair business? Specifically, how would it help promote your repair shop?
This automation can boost brand awareness and enhance your repair services like never before. You can send advertising emails and SMS messages to your regular customers, and potential buyers. This way, you can let them know what repair jobs, and accessories you offer at the store.
We would also suggest you to get as much help as you can from digital marketing. This means you must market your shop on social media channels and enhance your website’s ranking using best SEO strategies. In the beginning, you can run paid ads. Once you get some engagement, you can post customer reviews, and repair videos too.
5. Online Appointments
Most people who visit repair shops don’t like to wait. They have a fixed and busy schedule to follow. Thus, they prefer calling or texting the repair guy before physically going to the lab.
The repair order software has a solution for this. This system lets your customer book appointments online. So that, they can visit the repair lab at their convenience, and get their electronic gadgets fixed.
Along with that, you can share quotes and communicate with the customers. You can easily get back to their queries and concerns on time, to boost their trust.
6. Better Employee Management
Employees are just like an asset of a business. Depending upon their experience, and behavior, they can make or break your repair shop. Thus, always prefer hiring the best talent, even if they demand better wages. Why? At the end, they will be the ones getting you more sales, and higher customer satisfaction.
Then, there are some who develop a habit of stealing cash and not working to their full potential. Maybe your shop has some of those technicians as well.
However, with the help of a work order system, you can track the performance of every employee and staff member. The software lets you know the check-in, and check-out timings of your technicians.
Similarly, you would know much time they have spent at the workplace, and total devices they repair in a day. This way, you can process their wages and incentives (if any) based on their performance output. Also, the software tracks all the cash flow at your shop. So, none of your employees would dare to steal anything, and doge you.
Final Words
After this discussion, we can surely conclude that using work order software at a repair shop is worth it. By employing it at the repair lab, you can streamline all the ongoing processes. This way, you can focus more on marketing and growing your business rather than managing all the procedures. Hopefully, you enjoyed reading this post. Stay tuned till we come up with another one.
