Introduction In 2024, the confluence of customer relationship management (CRM) platforms and omnichannel strategies continues to revolutionize industries, including media, entertainment, and retail. These sectors, highly dependent on customer engagement and experience, are leveraging advanced CRM platforms to create seamless customer journeys across multiple channels. This article delves into the key features of CRM platforms that support these strategies, highlighting the innovations by companies like P99Soft in providing cutting-edge CRM solutions. The Emergence of Omnichannel CRM in 2024 Omnichannel strategies are no longer just a competitive edge but a fundamental…
2024 CRM Omnichannel Features in Media & Retail
