Car Shipping Insurance Claims | What to Do in Case of Damage

Car Shipping in US | AG Car Shipping | Your Trusted Moving across the US

Car Shipping can be a convenient and efficient way to transport your vehicle across long distances. However, like any journey, there can be unexpected bumps in the road. Damage to your vehicle during transport is a possibility, albeit a rare one. That’s where car shipping insurance comes into play. In this guide, we’ll walk you through the steps to take in case of damage during car shipping with AG Car Shipping.

Understanding Car Shipping Services

Before delving into the specifics of insurance claims, it’s crucial to understand the types of car shipping services available. AG Car Shipping offers a range of options, including open and enclosed transport. Each service comes with its own level of protection and associated costs.

1. Car Shipping Services

AG Car Shipping provides both open and enclosed car shipping services. Open transport is cost-effective and suitable for most vehicles. Enclosed transport offers added protection and is ideal for luxury, classic, or highly valuable cars.

2. Car Shipping Cost

The cost of shipping your car with AG Car Shipping can vary depending on several factors, such as the distance, vehicle size, and chosen services. It’s essential to request a detailed car shipping quote to understand the specific costs involved.

3. Car Shipping Quote

Requesting a Car Shipping Quote from AG Car Shipping is a straightforward process. Provide details about your vehicle, the pick-up and delivery locations, and the desired services. You’ll receive a comprehensive quote that outlines all expenses.

Car Shipping Insurance: Your Safety Net

Car shipping insurance acts as a safety net in case your vehicle sustains damage during transport. AG Car Shipping provides comprehensive insurance coverage to protect your investment. Here’s what you need to know:

Types of Coverage

AG Car Shipping offers two primary types of insurance coverage:

  1. Full Coverage: This option provides complete protection for your vehicle during transit, covering any damage that may occur.
  2. Basic Coverage: Basic coverage offers limited protection and may have a lower premium but may not cover all types of damage.

Car Shipping Insurance: What’s Covered

Understanding what is and isn’t covered by your car shipping insurance is crucial. This section provides clarity on the scope of protection.

Types of Damage Covered

AG Car Shipping’s insurance typically covers a range of damages, including:

  • Physical Damage: This includes dents, scratches, and any visible external harm to your vehicle.
  • Mechanical Damage: If any mechanical issues arise during shipping, they are usually covered.
  • Theft or Vandalism: In unfortunate instances of theft or vandalism, your vehicle should be protected.
  • Acts of Nature: Damage resulting from weather events, such as hail or storms, is often covered.

What to Do in Case of Damage

Despite all precautions, sometimes damage can occur during car shipping. If you notice any issues upon vehicle delivery, follow these steps to ensure a smooth insurance claim process:

1. Document the Damage

As soon as you receive your vehicle, thoroughly inspect it for any damage. Take clear photos and videos, making sure to capture all angles and close-ups of any dents, scratches, or other issues.

2. Contact AG Car Shipping Immediately

Report the damage to AG Car Shipping immediately. Contact our customer service team and provide them with detailed information about the damage. We will guide you through the next steps in the claims process.

3. Review Your Insurance Policy

Take a moment to review your car shipping insurance policy. Understand what type of coverage you have and any deductibles that may apply.

4. Complete the Claim Form

AG Car Shipping will provide you with a claim form. Fill it out accurately and submit it along with the documentation of the damage, such as photos and videos.

5. Await the Inspection

Our team will arrange for an inspection of the damage to assess its extent. This step helps in determining the cost of repairs.

6. Repair Process

Once the inspection is complete, AG Car Shipping will coordinate the repair process, ensuring your vehicle is restored to its pre-shipping condition.

Exclusions from Coverage

It’s equally important to be aware of what might not be covered by your car shipping insurance:

  • Pre-Existing Damage: Damage that was present before shipping might not be covered.
  • Personal Items: Personal belongings left in the vehicle may not be insured.
  • Delayed Deliveries: Compensation for delays is usually not part of the coverage.

Filing a Car Shipping Insurance Claim

When you’ve confirmed damage to your vehicle, it’s time to initiate the claims process. Here’s what to do:

7. Notify the Carrier

Aside from contacting AG Car Shipping, it’s essential to inform the carrier as well. They need to be aware of the situation, and it helps maintain a transparent communication chain.

8. Preserve Evidence

In addition to photos and videos of the damage, keep any relevant documents, such as the bill of lading, handy. These documents will serve as evidence during the claims process.

9. Obtain Repair Estimates

AG Car Shipping may require repair estimates from reputable repair shops. Ensure you get detailed quotes that outline the extent of the necessary repairs.

10. Monitor the Claim

Stay in touch with AG Car Shipping’s claims department. They can provide updates on the progress of your claim and address any questions you may have.

Alternative Dispute Resolution

In some cases, disputes may arise regarding the extent of the damage or repair costs. AG Car Shipping often provides alternative dispute resolution mechanisms to address such issues.


Mediation involves a neutral third party who helps facilitate communication between you and AG Car Shipping to reach a resolution.


Arbitration is a more formal process where an independent arbitrator makes a binding decision regarding the claim.

Reviewing Your Insurance Premium

As part of the claims process, it’s a good opportunity to review your insurance premium and coverage. AG Car Shipping may provide recommendations for adjustments to ensure you have the appropriate level of protection for future shipments.

Final Thoughts

While damage during car shipping is rare, it’s essential to be prepared and informed about the steps to take in case of an unfortunate event. AG Car Shipping’s comprehensive insurance coverage, along with our commitment to customer satisfaction, ensures that your vehicle is in safe hands throughout its journey.

In conclusion, car shipping insurance claims might seem complex, but with AG Car Shipping by your side, you can rest easy knowing that your vehicle is protected. Remember to document any damage, contact us promptly, and follow the claims process diligently. Our goal is to make sure your car arrives at its destination in the same condition it left.

For more information on our car shipping services, costs, and quotes, feel free to contact AG Car Shipping today.

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