According to the report by Expert Market Research (EMR), the United Kingdom Field Service Management Market Size reached a value of USD 200.33 million in 2022. Aided by rapid technological developments and increasing need for efficient field operations, the market is projected to further grow at a CAGR of 15.90% between 2023 and 2028 to reach a value of USD 502.75 million by 2028.
Field service management (FSM) refers to the coordination of company resources employed at clients’ property, rather than on company property. It involves scheduling service orders, dispatching agents, tracking vehicle locations, and managing job statuses. FSM tools are pivotal in managing installations, repairs, and preventive maintenance tasks, driving productivity and customer satisfaction.
The increasing need for efficient field operations is a significant driver propelling the United Kingdom field service management market growth. With the escalating awareness of the benefits associated with FSM tools, such as improved workforce efficiency, real-time visibility, and reduced operational costs, a significant shift towards the adoption of these solutions is being witnessed across diverse industries. Moreover, the growing trend of digitisation has further led to the increased adoption of FSM solutions, as they enable service organisations to move from manual processes to automated operations.
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The widening applications of field service management solutions across different sectors also play a significant role in accelerating the United Kingdom field service management market development. In the telecommunication industry, FSM tools are used to effectively manage field technicians and customer appointments. The healthcare sector utilises FSM solutions to streamline the maintenance and servicing of critical medical equipment. Furthermore, in the utilities sector, FSM systems aid in managing field tasks such as meter installation, maintenance, and inspections.
Additionally, the rising demand for cloud-based solutions has intensified the focus on field service management systems. With the growing emphasis on data accessibility and real-time collaboration, cloud-based FSM solutions have emerged as an essential tool, enhancing field operations while also offering scalability and flexibility.
Finally, the advent of advanced technologies such as Artificial Intelligence (AI), the Internet of Things (IoT), and Machine Learning (ML) has revolutionised the field service management market. These technologies enable predictive maintenance, efficient scheduling, and real-time decision-making, thereby significantly contributing to the United Kingdom field service management market expansion.
Market Segmentation
The market can be divided based on component, organisation size, deployment type, industry vertical, and region.
Market Breakup by Component
- Solutions
- Schedule, Dispatch, and Route Optimisation
- Customer Management
- Work Order Management
- Inventory Management
- Service Contract Management
- Reporting and Analytics
- Others
- Services
- Consulting
- Integration and Implementation
- Training and Support
Market Breakup by Organisation Size
- Large Enterprises
- Small and Medium-Sized Enterprises (SMEs)
Market Breakup by Deployment Type
- On-Premises
- Cloud
Market Breakup by Industry Vertical
- IT and Telecom
- Healthcare and Life Sciences
- Manufacturing
- Transportation and Logistics
- Construction and Real Estate
- Energy and Utilities
- Others
Market Breakup by Region
- England
- Scotland
- Wales
- Northern Ireland
Competitive Landscape
The EMR report looks into the market shares, plant turnarounds, capacities, investments, and acquisitions and mergers, among other major developments, of the United Kingdom field service management companies. Some of the major key players explored in the report by Expert Market Research are as follows:
- Comarch SA
- Hemmersbach Holding GmbH
- Oracle Corporation
- Salesforce
- SAP SE
- Ericsson
- Infor
- Others
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