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Day: 1 December 2025
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Top 7 Ways CRM Improves Customer Experience in Transportation Services
Transportation companies manage hundreds of moving parts while trying to keep customers happy and informed. Delayed shipment notifications. Support calls bouncing between departments. Billing disputes dragging on for weeks. These aren’t just operational headaches—they’re experience killers that separate companies retaining clients from those constantly churning through them. The difference often comes down to relationship management through CRM systems built specifically for transportation operations. 1. Real-Time Visibility Changes Everything Your customers want to know where their shipment is before they have to ask. A properly configured CRM pulls tracking data, route…
The Growing Role of Mid-Sized Distributors in the U.S. Pharma Market
In the past, traditional wholesalers dominated the pharmaceutical distribution business. Then came a wave of new competition from the mid-market, smaller drug distribution companies. These smaller companies are proving that “bigger is not always better,” as they have become more agile and offer a personalized style of distribution with a focus on systems specifically designed for their customer’s needs. As the healthcare industry continues to grow in importance, so will the application and use of these mid-sized distributors. The Growing Importance of Mid-Sized Distributors Pharmaceutical distribution is no longer a…